IT Support Services
Comprehensive technical support for McGill community members. Get help with software, hardware, network connectivity, and security.
Available IT Services
Hardware Support
- •Computer troubleshooting
- •Printer setup and support
- •Equipment recommendations
- •Hardware repairs and maintenance
Software Support
- •Software installation
- •License management
- •Application troubleshooting
- •Updates and patches
Network Services
- •WiFi connectivity
- •VPN access
- •Network troubleshooting
- •Bandwidth optimization
Email Services
- •Email configuration
- •Account management
- •Spam filtering
- •Outlook support
Security Services
- •Antivirus protection
- •Password management
- •Security awareness
- •Incident response
Account Services
- •Account activation
- •Password resets
- •Access permissions
- •Multi-factor authentication
How to Get IT Support
24/7 Chat Support
Use our AI-powered chatbot available in the bottom-right corner for instant assistance with common IT issues, account questions, and technical guidance.
IT Service Desk
For complex issues or in-person support, contact our IT Service Desk during business hours.
Phone: 514-398-3398
Hours: Monday-Friday, 8:30 AM - 5:00 PM
Common IT Issues & Solutions
How do I connect to McGill WiFi?
Connect to the 'McGill' network and enter your McGill credentials. For detailed instructions, use our chatbot or visit the IT Services website.
I forgot my McGill password. What should I do?
Use the password reset tool on the McGill login page or contact the IT Service Desk for assistance.
How do I access VPN services?
Download the Cisco AnyConnect VPN client from the IT Services website and use your McGill credentials to connect.
My email isn't working. How can I fix it?
Check your internet connection, verify your account settings, and ensure your password is correct. For persistent issues, contact the IT Service Desk.